How long do I have to request a return?
You have 30 days to request an eligible return. Review the Refund Policy for conditions and the return address before sending anything back.
Who pays for return shipping?
The customer pays return shipping except when the error is ours. Contact support@outletstorema.com before returning an item so the request can be reviewed.
Is there a restocking fee?
No restocking fee is charged under the stated return terms. Items must still satisfy the eligibility conditions in the Refund Policy.
When are orders processed?
The daily processing cutoff is 1 PM America/New_York, with handling generally taking 1–2 business days. Shipping speed then depends on the service selected at checkout.
How can I get order help?
Email support@outletstorema.com with your order number. Escalated order issues receive a response within 3 business days.