Refund policy

1. Return window

Eligible return requests must be made within 30 days of delivery. Contact support@outletstorema.com before sending an item back.

2. Return condition

Items must be returned in their received condition, with included parts and packaging, and must not show wear beyond what is reasonably needed to inspect fit.

3. Return shipping and fees

The customer pays return shipping except when the error is ours. We charge no restocking fee.

4. Return address

Approved returns are sent to Outlet Store, 12 Chapman St, Greenfield, MA, 01301. Do not send a return until support provides instructions.

5. Review and escalation

Refunds are reviewed after the returned item is received and inspected. Escalated order issues receive a response within 3 business days.

How to start a return

To start a return within the 30-day return window, email support@outletstorema.com with your order number and the item you want to return. Customers pay return shipping except when the item is incorrect or defective due to our error. We do not charge a restocking fee. If you have not received a response within 3 business days, reply to the same email to escalate the request.

Refund processing time

After we receive and inspect the returned item, we will notify you of the decision. Approved refunds are issued to the original payment method within 5 business days. Your bank or card provider may need additional time to post the credit.